We test how strong your customer service is by finding out what your customers and other key stakeholders want most as well as what your company wants and does best.
Who We Are
At The Customer FOCUSED Company, we make meeting financial goals easy for C-suite Executives with the soft hands of service and gender intelligence.
We elevate the culture of service by engaging each stakeholder in the chain of the customer experience and help them imbibe the lifelong practice of serving.
We simply partner with our clients to enhance their profitability, lower operating and marketing cost and create raving fan employees and customers.
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How We Help
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Customer Service
To learn more about building a service culture
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Gender
To learn about embedding gender intelligence into your business
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Financial Literacy
To join us in raising the next generation of financially savvy children and Independent women.
To learn about building a customer service culture:
HOW WE WORK
DIAGNOSE
DESIGN
We visualize the experience from the customer’s perspective and highlight the touch points where the opportunity for differentiation is greatest.
EXECUTE
Through tested, need based solutions and training, we help you retain customers, build market share and improve employee engagement and performance.
REVIEW
We check results against set goals and take corrective measures towards meeting key performance parameters like customer defection rate, repeat business and more.
We describe our clients as partners. We will work with you to connect the dots; by successfully integrating a customer service culture with Gender intelligence into your corporate strategy.
We provide quality strategies for a customer service culture and its execution. We make your investment in a customer Service Culture a worthwhile investment.
Free Consultation
OUR SOCIAL FEEDS
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