Who We Are

The Customer Focused Company (The CFC) is a proudly indigenous consulting firm with a global approach. We work with organizations to craft and embed a service culture into their corporate strategy.

The CFC method is beyond ideas, it is a proven four pronged approach that is built around a process that is practical and sustainable. Our solutions are woven around business objectives and we deliver both quantitative and qualitative results.

As we learn about our clients, we never cease to learn about best practices in our areas of focus.

This is why we describe ourselves as Partners. We partner with organizations to build a customer-centric strategy based on Gender intelligence and growing the next generation of informed customers for their organizations. While our services are interwoven, we deliver bespoke services based on clients’ business needs.

Our goal is to become the catalyst and the most trusted guardian that makes everyone understand and play their role in the service delivery process focused on the Customer.

We are poised to help you build a sustainable service culture that will elevate your customers’ satisfaction and your business goals.

Finally, just because…. we know TRUST is the new competitive advantage, we are always most excited at the opportunity to offer a degree of free consulting that enables you sample our expertise as a way of introducing ourselves and the value we bring to the table.

Our founder, Ope Wemi-Jones is a vital part of our Heritage. Her passion for the organizations she worked with, the roles she played, her contributions and the knowledge she garnered over the 22years of her work experience before The CFC remains indelible. It is on this foundation that the Value Propositions of The Customer Focused Company is built.

As an indigenous consulting firm with a global outlook, we act as catalyst to elevate the Service Culture – for the African continent – as well as contribute to raising the next generation of informed and financially savvy customers.

We understand the challenges C-Suite Executives face when they meet their Boards, and the drive for superior financial performance. Yet we know that service is the subtle hand that drives outstanding financial performance.

In addition, according to a recent Mckinsey & Co report on Gender, Women in the Executive Suite correlate to Higher Profits; therefore, spelling out the difference between closing the Gender gap and using Gender Intelligence to improve Employee Productivity and Business Results is imperative.

At The CFC, we have summed it up properly and put it very simply for ease of adoption and integration.

We hope you got it!

Our Stakeholders

We have three clear customer segments that we serve. At the onset, we engage C-suite Executives to optimize their roles and integrate a service culture into their corporate strategy. At other times, we empower the employees on their primary roles as service providers irrespective of titles and designations. Most importantly, we have identified Customers have a major role to play if they start to demand for the quality service they pay for.

We organized around these stakeholders to ensure employee and customer satisfaction and ultimately excellent financial performance for all stakeholders.

To learn about building a customer service culture:

We describe our clients as Partners. We will work with you to connect the dots; by successfully integrating a customer service culture with Gender Intelligence into your corporate strategy.