Spice UP Your Love Affair With Your Customers. Love is in the air, but is loving each other and customers limited to one day in a year? Certainly not. Every customer interaction is an opportunity to serve with love and ingenuity. Still wondering how you can leverage the Valentine celebrations for Customer Service? I’ve got
read moreIt is hard to lead if your definition of leadership is power or fame. “W.C.H. Prentice’s 1961 article rejecting the notion of leadership as the exercise of power and force or the possession of extraordinary analytical skill. Prentice defined leadership as “the accomplishment of a goal through the direction of human assistants” and a successful
read moreEach time we hear about Customer service, what comes to mind for most people is an organization or service provider and her customers which is very CORRECT but have you thought about Government as an organization and her citizens as customers? Given all that has been happening in our dear country Nigeria after her Diamond
read morePoring through websites and apps in order to find out reviews about products and services has become second nature to most of us. However sometimes online reviews can be misleading and the only way to find out about the brand is by experiencing it. We have highlighted 4 ways to Successfully Identify a Customer FOCUSED
read moreCustomer Service and Customer Experience has become an integral part of business today; it is so important that the Global State of multi-channel customer service reports that 62% of consumers across the globe mentioned they have stopped doing business with a brand after a poor customer service experience. This means that for a company to
read moreImagine you want to buy home décor piece to redecorate your home and your friend recommends an online store she had previously patronized; You visit the Vendor’s Instagram page, Message them for a price list and you get an automated reply telling you they will reply shortly, You wait a while stroll to their bio
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